SfAM Help

"the voice of applied microbiology"

Problems with the website

My question/problem is not listed - what do I do now?
Try the other help topics. If you still have a problem please send an email to communications@sfam.org.uk, clearly stating the precise nature of your problem, what page you were on when it occurred, and what error message (if any) you received. Please also provide your membership number (if you are a member), your computer make and model, your computer operating system and a valid email address. We need your email address in order to report back to you and/or to ask you for further information if this is required.

Do I need to have Cookies activated in my browser to access the Members' areas?
Yes. We use cookies to store your session information so that the website can remember that you have logged on.

I clicked on a an external/internal link but it did not work. What is wrong?
That may be because the link has been changed without our knowledge. Please email us with the full details of the link you clicked on and our engineers will investigate the problem and report back to you.

I clicked on an email link but it did not work. What is wrong?
That may be because the link has been changed without our knowledge. Please email us with the full details of the link you clicked on and our engineers will investigate the problem and report back to you.

Some content is cut off and/or I cannot scroll a window. What is wrong?
This is a known issue that affects Microsoft Internet Explorer version 4x and earlier, most versions of Opera and Netscape Navigator version 4.7 or earlier. This is because these browsers do not support the current W3C standards. We recommend you upgrade to the latest versions of Microsoft Internet Explorer or Netscape Navigator to resolve these issues.

I can't view the site properly. What is wrong?
The site is designed to work with Microsoft Internet Explorer 5.0 or later or Netscape Navigator 6 or later. Although it can be viewed with older versions of these browsers and/or other browsers such as Opera, users of these browsers may not enjoy the same interactivity or be able to view all the content on the site. We recommend PC users upgrade to the latest versions of Microsoft Internet Explorer or Firefox to resolve these issues.

Log on problems

My question/problem is not listed - what do I do now?
Try the other help topics. If you still have a problem please send an email to the Society, clearly stating the precise nature of your problem, what page you were on when it occurred, and what error message (if any) you received. Please also provide your membership number (if you are a member), your computer make and model, your computer operating system and a valid email address. We need your email address in order to report back to you and/or to ask you for further information if this is required.

Can I change my username?
Not directly. If you would like a different username please contact the Society Office who will evaluate your request and change your username for you at their discretion.

I've lost or forgotten my username and/or password
If you have lost or forgotten your username and/or password please contact the Society Office who will send them to you. Please note that the password which is sent will be DIFFERENT to you old one.

I still can't log on. What am I doing wrong?
To log on please follow these steps exactly: 1. Click "Login Now" in the left navigation bar that is at the left of every page. You will be re-directed to a login page where you can enter your username and password. 2. Enter the username and password supplied to you in the appropriate boxes. 3. Click �Log In�. 4. You are now logged on and can access the member's areas of the website. 5.To log out click on �Logout Now� in the left navigation bar. If you go to another website without logging out you will remain logged in until your session expires, possibly compromising your account if you are using a publicly accessible computer.

I have a username and password but I can't log on. What am I doing wrong?
Are you sure you entered the username and password supplied to you correctly? Did you perhaps type a capital letter "O" instead of a zero? Or a lower case "l" instead the number "1" - or vice versa? If you are SURE you typed both you username and password exactly as they were supplied to you and still have difficulty logging on please contact the Society Office. Do you have your browser set to reject "Cookies"? If you do, you will not be able to log on. You need to have Cookies enabled in your browser in order to log on and access the Member's areas of the website. If you do not know how to enable cookies please consult your computer documentation and/or your systems administrator. Finally, do you have Javascript enabled in your browser? If you do not have Javascript enabled in your browser you will not be able to log on.

I can't access the member's areas. What am I doing wrong?
You must log on with a username and password to access the Members' areas. If you do not have a username and password you will need to join the Society to obtain them. If you are already a Society member a username and password will have been emailed to the email address you supplied when you joined. If you did not supply an email address when you joined the Society or the email address you did supply is invalid, the Society will not be able to email you your username and password. If this applies to you please send an email to julie@sfam.org.uk to request a username and password. Once we have verified your membership details a username and password will be emailed to you. You will then be able to log on to the members areas of the website.

How I do access the Members areas of the website?
By clicking the "Login Now" button on the left navigation bar that is at the left of every page.You will be re-directed to a login page where you can enter your username and password. 2. Enter the username and password supplied to you in the appropriate boxes. 3. Click "Log In". 4. You are now logged on and can access the member's areas of the website. 5.To log out click on "Logout Now" in the left navigation bar. If you go to another website without logging out you will remain logged in until your session expires, possibly compromising your account if you are using a publicly accessible computer.

Member Profile

How secure is my personal information?
We warrant that the personal data and information which you provide is for the exclusive use of the Society for Applied Microbiology and is stored securely in accordance with the Data Protection Act 1998 (United Kingdom). Your details will not be passed on to any other organisations or sold to third parties. We make every effort to ensure that these details are protected against access and abuse by third parties. We are not liable for breaches of the law by third parties.

What can I do in "My SfAM" Profile?
You can change your website password to ensure that your profile remains secure. You can also view features and documents of the website which are not available to visitors that are not logged in to the site.

How do I access my "My SfAM" Profile?
By clicking the "Login Now" button on the left navigation bar that is at the left of every page.You will be re-directed to a login page where you can enter your username and password. 2. Enter the username and password supplied to you in the appropriate boxes. 3. Click "Log In". 4. You are now logged on and can access the member's areas of the website. 5.To log out click on "Logout Now" in the left navigation bar. If you go to another website without logging out you will remain logged in until your session expires, possibly compromising your account if you are using a publicly accessible computer.

Member Subscription

Where can I get more help?
If you are unsure how to pay your subscription or have a problem in paying please contact the Membership Coordinator by clicking on the "Society" button in the main left navigation menu and then clicking on "SfAM Staff".

How do I cancel my membership subscription?
If you are really sure you wish to cancel your membership subscription please contact the Membership coordinator at the Society Office.

Can I cancel my membership subscription online?
No.

Can I renew my Membership subscription online?
No. To renew your membership subscription please contact the Society office.

How do I renew my Membership subscription?
You can do this by contacting the membership coordinator at the Society Office. If you have elected to pay by direct debit you need do nothing. Your subscription will be automatically debited from your bank account when payment falls due.